Crusoe is looking for a Senior Technical Program Manager to own program execution for cloud availability — the maintenance windows, host patching, network switch upgrades, and incident management work that keeps our GPU infrastructure running reliably for customers. This role sits with an engineering team that manages system uptime and infrastructure SLAs and has not historically worked with a TPM function, so the right candidate earns credibility through technical depth and execution rigor rather than process alone. This is a hands-on, individual-contributor role for someone who wants to be personally in the room for incident calls and switch upgrade planning, not managing from a dashboard. Compensation will be paid in the range of $200,000-$240,000. Restricted Stock Units are included in all offers.
Responsibilities
Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates; Coordinate cross-functional response during major incidents or unplanned outages, driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments; Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does; Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve directly versus escalate; Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed; Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today; Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work; Build trust with an engineering team that hasn't previously worked with a TPM through technical fluency in maintenance workflows and incident processes
Requirements
Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience; 2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments; Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems; Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments; Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies; Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to escalate versus solve directly; Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples; Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders
Nice to have
Direct experience in GPU or accelerated-computing cloud infrastructure environments; Prior experience partnering with Customer Success or customer-facing teams during infrastructure upgrades; Exposure to designing incident management or maintenance window frameworks from scratch, rather than operating within an existing one; Experience navigating pushback from senior technical leaders without formal authority
Benefits
Competitive compensation and equity packages; Restricted Stock Units; Paid time off, paid holidays & leave of absence programs; Comprehensive health, dental & vision insurance; Employer contributions to HSA account; Paid parental leave; Paid life insurance, short-term and long-term disability; Professional development & tuition reimbursement; Mental health & wellness support; Commuter benefits (parking & transit); Cell phone stipend; 401(k) Retirement plan with company match up to 4% of salary; Volunteer time off; Global travel insurance & emergency assistance; Daily meals allowance; Additional perks & programs specific to location
Stany Zjednoczone · San Francisco
