The Store Director is located at the AG Retail Flagship Los Angeles location and reports directly to the Sr. Director AG Retail Stores. They are responsible for the overall day-to-day operations and performance of American Girl Flagship Retail Store. Ensure that all departments operate effectively and efficiently in a manner consistent with the mission and objectives of American Girl. Ensure that customer service in this quality environment is the top priority and that all staff, systems, operations, and procedures reflect this philosophy. Plan for long-term needs, collaborating with other company executives involved in all functional areas. Responsible for delivering financial results per plan.
Responsibilities
Partner with Sr. Director of Retail and Retail Directors on all relevant functions to support and grow the business; Establish a true collaborative partnership with all business partners and involve them in short- and long-range planning; Strategize plans and initiatives to enhance customer service and sales generation; Oversee all daily operations of a multi-departmental facility to ensure customer service standards, revenue, and policies/procedures reflect the company mission; Ensure exceptional customer experience throughout American Girl; Daily review of departmental revenue to determine if goals are being met; Maintain an appealing store brand ambience while providing a clean, safe environment; Establish procedures to minimize external and internal shrinkage; Actively Review and Manage store P & L monthly; Create project plans, timelines, and budgets for various projects and initiatives; Monitor and review job responsibilities and performance of management team; Build, train, and motivate staff to perform to company standards; Provide regular performance feedback and identify and address performance issues; Write and conduct timely performance evaluations and complete CAP goals; Lead succession plan for store organizational talent reviews; Partner with Human Resources on training and development, policy, and procedures
Requirements
BA/BS (4-Year College/University Degree) in Business Management preferred; 10+ Years of experience in retail management (premium, high-end preferred); Must be willing to work a flexible retail schedule, including days, nights, and weekends
Nice to have
premium or high-end retail experience; restaurant exposure
Benefits
Competitive total pay programs; comprehensive benefits; resources to help empower a culture where every employee can reach their full potential
Stany Zjednoczone · Los Angeles
