Store Director

This position is a key to lead store team for Saint Laurent, guide them to generate high sales turnover as well as promote customer loyalty. Taking part in people management, daily store operation and other tasks assigned.

Responsibilities

Formulate and implement business strategies to achieve sales targets; Define individual sales target and monitor KPI on daily/weekly basis; Analyse sales performance and sell through, work closely with merchandising team for regular review and actions to promote business; Manage and develop the network of potential customers and VIPs with focus on local clientele and maximize CRM capture rate; Promote customer loyalty and ensure after sales service standards are in place; Keep updated of the fashion trends, key events and competitor’s information; Maintain good work relations with all stores in the local market and optimize business opportunity for all; Define the working schedule and ensure proper manpower to run the store; Lead the team and ensure the staff are motivated and competent; Ensure the training and development of the staff to enable them to realise the career objectives; Create the atmosphere of team work and cooperation; Ensure the operations policies and procedures are implemented; Supervise the level of stock and verify that it is in line with Store’s sales potential; Monitor inventory management and stocktake procedure according to internal audit standards; Ensure that the image of the store is in line with corporate standards, maintain store appearance, grooming and visual merchandising; Regular review and monitor security measures for cash and inventory control; Maintain workplace safety and provide a healthy environment for staff and customers

Requirements

Ideally a university with at least 8 years of retail sales / store operations experience, which at least 5 at supervisory / managerial level; Strong sense of high-end fashion; Good command of spoken English and Mandarin; With leader charisma, patient, detail oriented and organized

Nice to have

A background in luxury goods or premium fashion with an established client base preferred