Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. The role oversees The Forum Carlsbad studio location in Carlsbad, CA.

Responsibilities

Oversee the daily operations of the ear piercing studio; Ensure the highest level of customer service and maintain a clean, safe, and welcoming environment; Help customers choose and style their ears with Rowan jewelry; Handle customer inquiries, concerns, and complaints; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop studio staff, including Nurse Piercers and Sales Associates; Meet studio targets and drive revenue growth; Schedule staff, manage time-off requests, and handle staffing issues; Recruit for open studio positions; Oversee inventory management and POS accuracy; Meet or exceed individual and studio sales targets; Ensure visual merchandising standards are met; Ensure compliance with health and safety regulations, particularly regarding ear piercing procedures; Train and onboard new staff; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities

Requirements

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, with a love of working on the selling floor alongside the team; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills with a passion for creating memorable experiences; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents); Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales; Ability to lift up to 25 pounds; Ability to climb ladders, bend, lift, push, and reach above and below the waist; Standing for a full 8-hour shift; You make a commitment and stick to it

Nice to have

Jewelry experience; Knowledge of health and safety regulations, particularly related to piercing

Benefits

Paid accrued vacation and sick time for full-time employees; Medical/Dental/Vision health plans for full-time employees; Employee Assistance Program (EAP) resources; 401k and Roth IRA plans; Generous employee discounts on products and services; Team Member Referral Bonus plan for Studio positions