Store Manager / OIC - Sulbing (SM Mall of Asia)

About Fredley Group of Companies

We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll, Kenangan Coffee and Sulbing.

For more details, please check our website at www.fredleygroup.com and follow us on our LinkedIn page at https://www.linkedin.com/company/fredley-group-of-companies/ .

About the Role

Job Title: Store Manager

Reports to: Operation Manager

Work Schedule: Shifting Schedule

Work Location: Sulbing Korean Dessert - MOA

Job Summary

We are looking for a passionate, results-driven, and customer-focused Store Manager to lead the pioneer team of Sulbing Korean Dessert at SM Mall of Asia (Pioneer Store). The Store Manager will oversee the overall operations of the store, ensuring exceptional customer experience, operational efficiency, food quality, and team performance. This role is responsible for driving sales, maintaining brand standards, developing team members, and ensuring profitability while fostering a positive and high-performing work environment.

As part of the pioneer team, you will play a key role in establishing the store's culture, implementing operational excellence, and contributing to the successful launch and long-term success of the brand.

Key Responsibilities

Responsibilities

Oversee the day-to-day operations of the store to ensure smooth and efficient service.; Ensure compliance with company policies, operational procedures, food safety, sanitation, and quality standards.; Maintain the highest standards of cleanliness, organization, and store presentation.; Monitor equipment, facilities, and maintenance requirements to ensure uninterrupted operations.; Implement and uphold Sulbing's operational and customer service standards.; Drive sales growth by achieving revenue, profitability, and operational targets.; Monitor daily, weekly, and monthly sales performance and prepare operational reports.; Analyze sales trends and identify opportunities to improve business performance.; Support and execute marketing campaigns, promotions, and new product launches.; Recruit, train, coach, motivate, and develop store team members.; Prepare staff schedules to ensure efficient manpower utilization.; Conduct performance evaluations and provide regular coaching and feedback.; Foster a culture of teamwork, accountability, and excellent customer service.; Ensure compliance with company policies, labor standards, and workplace safety.; Manage inventory levels, ordering, receiving, and stock rotation.; Monitor food cost, labor cost, and controllable expenses.; Minimize product waste and inventory variances through proper inventory management.; Ensure accurate documentation and reporting of inventory and operational records.; Deliver an exceptional customer experience by ensuring fast, friendly, and efficient service.; Address customer concerns and resolve complaints promptly and professionally.; Build customer loyalty by maintaining consistent product quality and service excellence.; Prepare operational reports, sales summaries, and other required documentation.; Ensure accurate cash handling, deposits, and financial reconciliation.; Coordinate with support departments regarding operational requirements and compliance.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or any related field.; At least 1-2 years of experience as a Store Manager, Restaurant Manager, or in a similar leadership role within the food and beverage or retail industry.; Experience managing cafés, dessert shops, quick-service restaurants, or casual dining establishments is an advantage.; Strong leadership, coaching, and people management skills.; Proven ability to drive sales and achieve operational and financial targets.; Excellent customer service, communication, and problem-solving skills.; Knowledge of inventory management, cost control, and financial reporting.; Proficient in POS systems and Microsoft Office applications.; Willing to work on shifting schedules, weekends, and holidays.; Can start immediately is an advantage.

Benefits

Opportunity to lead the Pioneer Store of Sulbing Korean Dessert at SM Mall of Asia.; Leadership development and career growth opportunities.; Dynamic and collaborative work environment.; Opportunity to help shape the culture and success of a growing international dessert brand in the Philippines.