Strategic Client Manager

As Strategic Client Manager, you'll be the main face of Flock for its largest fleet clients, from multinationals and well-known brands to fast-growing sector leaders, owning those relationships end to end. Nearly all business comes through brokers, so the role sits at the centre of the client, broker and Flock relationship. You'll report to the Head of Distribution and build Flock's corporate client management approach from scratch. Flock uses telematics, AI and real-time data to help fleet customers prevent crashes. The role is hybrid, typically three days a week in the Central London office, and is expected to be field based.

Responsibilities

Own the relationship with a portfolio of Flock's largest fleet clients, becoming their primary point of contact; Build and run corporate account management approach: client reviews, reporting, relationship cadence and account planning; Work closely with brokers and Broker Development Managers to deliver a coordinated experience for every large corporate client; Bring together teams across Flock, including claims, safety, underwriting and finance, to resolve client questions and issues quickly; Identify retention risks early and create clear plans to protect important accounts; Help shape and improve Flock's wider client service proposition, feeding client feedback back into the business; Use AI in day-to-day work, from account research and meeting preparation to query management, meeting summaries and client reporting

Requirements

Strong experience within the insurance industry, with a clear understanding of the broker–client–insurer dynamic; Experience in a client-facing role such as insurer account or deal management, broker account management, claims relationship management or a similar position; A proven track record of managing important client relationships and delivering strong retention or customer satisfaction, with the confidence to work with senior stakeholders across clients, brokers and internal teams; Strong commercial judgement, including identifying when an account is at risk, understanding what matters to the client and building a plan to retain them; Energy and ownership, comfortable picking up a problem, finding the right people and driving it through to a solution; Confident using technology in daily work, curious about how it can help work faster and deliver a better client experience

Nice to have

Experience with large, complex or multi-site corporate clients; Commercial Motor Fleet or fleet risk and safety experience; Exposure to claims or to building a client service proposition

Benefits

25 days of holiday (+ Bank Holidays); Share Incentive Plan; Workplace Pension; Private Medical Insurance (including Dental, Optical & Mental Health support options); Salary Sacrifice Schemes (Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families); Enhanced Parental Leave and Pay; £1000 toward relevant professional qualifications; £500 per annum towards learning and development; 3 days paid leave for L&D purposes