The purpose of this role is to support the Laboratory Managers in the day-to-day operation of the Microbiology Laboratory, ensuring testing activities are delivered safely, efficiently and in line with quality and customer requirements. This is a full time role working 40 hours per week, working a four week rotational shift pattern on 08:30-17:00 & 11:00-19:30 shift patterns. This role will involve working one weekend in every four on a 08:30 - 17:00 shift.
Responsibilities
Provide day-to-day leadership and supervision to defined area(s) of the laboratory and lead a team of approximately 5-15 laboratory personnel; Support Laboratory Managers with operational planning, resource allocation and workload management; Investigate non-conformances, customer complaints, quality issues and operational incidents, identifying root causes and implementing corrective and preventative actions; Coordinate staffing, work rota, holidays and workload allocation; Conduct probation reviews, performance reviews and return-to-work meetings; Support recruitment, interviewing, onboarding and induction activities; Ensure staff training, competency assessments and e-learning requirements are maintained; Work collaboratively with other Team Leaders, Supervisors and Managers to ensure productivity and quality targets are met; Ensure compliance with quality, customer, UKAS and regulatory requirements; Participate in audits and support corrective and preventative actions; Support the management of non-conforming work, ensuring appropriate containment, documentation, escalation and follow-up actions are completed; Lead or support investigations into laboratory errors, deviations, out-of-specification results and process failures; Monitor trends in non-conformances, customer complaints and quality indicators to identify improvement opportunities; Ensure investigation records, corrective actions and associated documentation are completed accurately and within required timescales; Support customer query and complaint investigations and liaise directly with customers where required regarding quality incidents, service issues, investigations and corrective actions; Work closely with Customer Services, Quality and Laboratory Management teams to ensure customer concerns are appropriately addressed; Produce and review KPI and operational reporting; Promote and maintain the highest standards of Health & Safety; Deputise for Laboratory Managers when appropriate; Undertake any other reasonable duties within the role
Requirements
Science qualification, relevant laboratory experience, or equivalent combination of education and experience; Understanding of laboratory operations, quality systems, investigation techniques, root cause analysis and Health & Safety requirements; Laboratory experience with workload coordination, training and/or coaching colleagues; Good computer skills and confident use of MS Office; Positive attitude; Excellent communication skills both written and spoken; Organisation and problem solving skills; Commitment to continuous improvement
Nice to have
Knowledge of ISO 17025, UKAS requirements and food microbiology testing; Previous Team/Line Leader or Supervisor experience; Experience conducting investigations into non-conforming work, customer complaints or quality incidents; Use of ELIMS-FGS
Benefits
Additional Annual Leave at Employees set service dates; Company Pension Plan; Life Assurance Scheme (4 times annual salary); Healthcare Cash Plan (6+ months service); Enhanced Maternity, Adoption and Paternity Schemes; Employee Assistance Programme – 24/7 confidential; Health and Wellbeing Programmes; Free parking; Worldwide career opportunities; Rewards recognising great work, dedicated service and special life events
Wielka Brytania · Linlithgow
