Support Manager

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Responsibilities

Accounts for expenses (such as labor, overtime, travel) of the assigned departments; Conducts coaching sessions with personnel as needed; Prepares performance evaluations and works with individuals on career planning, training, and skills development; Ensures compliance with hourly work rules; Provides input into hiring/termination decisions; Attends departmental and customer meetings as needed; Maintains regular interaction with management team and customers; Ensures all required reporting is completed; Utilizes multiple enterprise systems to conduct daily business within department; Makes personal follow up calls to all customer complaints and serves as escalation point for customer complaints; Adheres to all ISO processes, procedures, and policies; Develops and maintains business relationships with all ATS departments; Continually improves processes and quantitatively monitors processes; Completes required quality core classes; Uses the Core Values in work environment; Ensures compliance with company/customer safety procedures

Requirements

Bachelor's degree or equivalent from a four-year college, or equivalent combination of education and experience; Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations; Ability to read and interpret documents such as operating instructions and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees; Ability to work with mathematical concepts such as probability and statistical inference; Ability to apply fractions, percentages, ratios, and proportions to practical situations; Ability to solve practical problems and deal with a variety of concrete variables; Must be a team player, organized, self-motivated and able to prioritize; Must have comprehensive computer skills

Nice to have

Outstanding people and communication skills for interaction with customers, subordinates, and management; Proficient in the Windows operating environment; Proficient in Microsoft Word, Excel, and Outlook

Benefits

Medical, Dental and Vision plans; PTO; 401k retirement plan with employer matching; Tuition reimbursement; Market leading benefit programs