Airwallex is the AI-native financial operating system for a real-time, intelligent economy. The SME & Growth team helps small and mid-market businesses solve financial challenges across borders, including getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. The Team Lead will lead the post-sale growth engine across the SME & Growth customer portfolio in China, coaching a team of Account Managers or Customer Success Managers to drive adoption, retention, and revenue.
Responsibilities
Lead the front-line execution of Airwallex's post-sale growth engine across the SME & Growth customer portfolio in China; Coach and scale a high-performing team of Account Managers or Customer Success Managers; Drive product adoption, upsell and cross-sell, long-term retention, and revenue performance; Turn GTM strategy into effective account management playbooks; Use KPIs and pipeline reviews to improve team performance; Act as an executive escalation point for key customers; Partner with Product, Engineering, Marketing, and Revenue Operations to turn customer feedback into product improvements, streamline customer-facing processes, and mitigate churn risks
Requirements
Over 5 years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms; A proven track record of leading front-line commercial or Account Management teams to achieve revenue and retention targets in a fast-paced environment; Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching; A solid understanding of the fintech, cross-border payments, or digital commerce ecosystem; Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior-level decision-makers; Hands-on experience in account planning, portfolio management, and executing adoption playbooks; A bachelor's degree or equivalent practical experience
Nice to have
Experience scaling teams in high-growth technology environments or cross-border trade and fintech platforms; Proficiency with CRM and reporting tools such as Salesforce, Looker, or SQL; Familiarity with API-based payment products or complex SaaS solutions
Chiny · Shenzhen
