Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

Assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives; providing outstanding customer service; promoting a safe and productive work environment; training Team Members on policies and procedures; maintaining regular and predictable attendance; working scheduled shifts and varied hours, days, nights, weekends and overtime; supporting selling initiatives (TEAM); executing basic, promotional, and seasonal merchandising activities; performing opening/closing procedures; transporting and making deposits to bank; assessing store conditions and assigning duties; organizing and prioritizing workflow; recovering merchandise; participating in freight process; performing regular and promotional price changes; executing plan-o-gram procedures; ordering live goods and store supplies; resolving customer complaints; adhering to loss prevention standards; communicating with Team Members on job functions, responsibilities and financial goals; operating cash register and supervising cash handling; reconciling cash drawers and vault; assembling merchandise; performing janitorial duties; assisting customers with loading purchases; ensuring the safety and well-being of live animals; sanitizing and maintaining holding tanks and caring for live animals; handling and caring for all live animals including food, bedding and habitat; assisting in training new Team Members; completing all documentation; performing other duties as assigned.

Requirements

Must be at least 18 years of age; must possess a valid driver's license; must be able to read, write and count accurately; ability to maintain regular and predictable attendance; ability to work scheduled shifts, varied hours, days, nights, weekends and overtime; ability to move throughout the store for an entire shift; ability to safely access all areas of the store; ability to constantly operate store equipment such as computer, cash register; ability to use strong written and verbal communication skills; ability to process information/merchandise through point-of-sale system; ability to handle and be in contact with birds/poultry; ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds; ability to lift 50+ pounds; ability to push and pull merchandise up to 2,000 pounds with material handling equipment; ability to travel as required; ability to drive or operate a vehicle for business needs; ability to successfully complete all required training and certification.

Nice to have

Retail experience and/or pet/live animal knowledge; Supervisory experience; High school diploma or equivalent; Pet/Live Animal, pet food, pet product knowledge; Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict; Basic computer skills; Ability to perform and execute principal responsibilities of Team Members.

Benefits

Medical, dental, and vision coverage; company-paid life and disability insurance; paid parental leave; tuition reimbursement; family planning resources such as adoption and surrogacy assistance; part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period.