Technical Operations Manager

Gradient AI is revolutionizing Group Health and P&C insurance with AI powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. We are looking for a Technical Operations Manager to support a team dedicated to maintaining our critical applications and infrastructure. The ideal candidate will have experience defining a vision and strategy for operational excellence in a rapid growth environment.

Responsibilities

Oversee TechOps, responsible for major IT initiatives, the internal and external helpdesks; Partner with DevOps to deploy, maintain, and manage high availability cloud application, database, and IT infrastructure according to best practices and industry standards; Partner with SecOps to continuously mature and implement our overall security posture; Create tools for system health monitoring, SLA compliance, and alerting/notification; Establish and maintain metrics to assess team bandwidth; Evolve processes for incident management, escalation, and reporting; Maintain staff coverage for SLAs and required response times

Requirements

7+ years of experience managing applications and IT infrastructure; 2+ years managing high-performing teams; Ability to think long-term strategy while setting short-term goals; Experience implementing effective monitoring and logging of SaaS cloud environments to ensure a secure and compliant infrastructure; Effective communication across all functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams; Demonstrated leadership skills with the ability to supervise, grow, and mentor team members; 3+ years with the majority of the tools in our tech stack: MacOS & Windows 11 administration; Jamf suite / Intune; Okta identity management; Microsoft365 suite; Atlassian suite (Jira, Confluence); FreshService ticket management; TCP/IP networking

Benefits

A fun, team-oriented startup culture; Generous stock options; Unlimited vacation days; Flexible schedule that supports working from home; Full benefits package including medical, dental, vision, 401k, and more; Ample opportunities to learn and take on new responsibilities; Annual performance bonus; Equity grant