Leads the technical support team, ensuring the efficient operation and maintenance of IT infrastructure, including servers, operating systems, VMware environments, backup technologies, and databases. Oversees the installation, maintenance, upgrade, and testing of critical systems while ensuring high levels of support and service delivery.
Responsibilities
Oversees the maintenance and support of IT infrastructure, including server environments, operating systems, VMware, backup solutions, and database management; Leads a technical support team responsible for providing assistance to users and resolving technical issues; Develops strategies to improve support processes and user satisfaction; Plans and executes system upgrades and maintenance tasks with minimal disruption to business operations; Monitors system performance, schedules necessary improvements, and ensures data integrity through backup strategies; Manages the IT support budget, including investments in hardware, software, and training; Liaises with vendors, evaluates proposals, and manages contracts; Works with IT management, company leaders, and external partners to align support services with business objectives; Hires, trains, and mentors support staff, conducts performance evaluations, and encourages professional development; Ensures technical support activities adhere to industry best practices and company standards; Develops and maintains documentation for IT systems and support procedures; Stays abreast of technological advancements and IT support trends; Oversees project management efforts for technical support initiatives; Leads project and operations budgeting and forecasting
Requirements
Bachelor's degree in computer science, Information Technology, or related field; Five or more years of experience in a technical support leadership role; Proven track record of managing IT infrastructure and support services; Advanced knowledge of system administrator skills associated with SAP ERP, VMware, SAN, and backup systems; Advanced skills and experience in database systems, including HANA, SQL, and DB2; Advanced knowledge of systems analysis and design techniques; Advanced knowledge of installed hardware/software systems and telecommunications network design; Advanced knowledge of installed applications, data processing functions, structures, and support needs; Advanced knowledge of SAP reporting and transactional applications; Intermediate project management skills; Intermediate knowledge of Microsoft Office applications including Excel, Access, Word, Outlook, and PowerPoint; Basic mathematical skills; Ability to communicate effectively in written and verbal form; Ability to work on-call and flexible schedules including nights, weekends, and holidays; Ability to occasionally travel to offsite and out-of-town locations; Partners must be 21 years of age or older to drive for Company business
Nice to have
Advanced degrees or certifications in IT management, VMware, or similar technologies; Technical background in IT systems, including servers, VMware, databases, and backup technologies
Benefits
Comprehensive medical, vision, dental, and prescription coverage; Paid time off; 401(k) plan with company contribution; Exclusive employee discounts; Scholarships and educational support; Access to a 205-acre outdoor recreation area
Stany Zjednoczone · Tyler
