We're hiring a Trainers Team Lead to run and grow our team of sales trainers and field collector trainers in a fast-growing fintech company. You make sure our field teams get consistent, high-quality training, delivered on time, even as products and priorities change quickly. You plan trainer capacity, manage workload, develop trainers' skills, and own the quality of training delivery and materials, improving them continuously through feedback and business performance data. The role sits within Partners & Distribution.
Responsibilities
Own a clear, transparent system for tracking trainer workload; Manage workload and plan training schedules; Take on the more complex training tickets yourself; Hire and onboard trainers and define the trainer profile needed; Develop trainers' competencies, including facilitation skills and the ability to create learning materials to a set standard; Support team members while holding them accountable for quality and results; Coach trainers and subject matter experts, and align learning priorities with operational performance gaps; Standardize facilitation practices and monitor consistency across trainers; Ensure high-quality training delivery; Own the training tickets and make sure SLAs are met; Run needs analysis and post-training effectiveness reviews; Turn methodology into everyday practice and align trainers with new programs and updates; Keep training materials current and controlled, together with quality, HR and operations
Requirements
At least 3 years of experience in sales training, including at least 1 year managing or supervising trainers; Experience in fintech, banking, consumer lending, insurance, or another business with a high-volume sales operation; Hands-on experience in adult learning: training delivery, coaching, skills assessment, and curriculum development; Strong facilitation skills and a clear view of what good training delivery looks like; Understanding of the sales process and employees' learning needs across onboarding, ramp-up, and ongoing development; Comfort in a high-paced, fast-changing environment; Fluency in English and Tagalog for training delivery, feedback, and material development
Filipiny · Taguig
