Veterinary Practice Manager

Companion Pet Hospital in Carmel, New York, is seeking a Veterinary Practice Manager to support a talented team, strengthen hospital operations, and help create an outstanding experience for pets, clients, and employees. The hospital has been AAHA-accredited for 25 years and is both a Fear Free and Cat-Friendly Practice. The role supports the hospital's culture while helping doctors and team members deliver excellent care.

Responsibilities

Oversee daily operations, staff scheduling, payroll, inventory, purchasing, and vendor relationships; Recruit, interview, hire, onboard, train, and develop team members; Conduct performance reviews, address employee concerns, and support fair, consistent personnel decisions; Partner with hospital leadership to identify staffing needs and improve workflows; Build positive client relationships and resolve concerns with professionalism and empathy; Maintain accurate records and support compliance with hospital policies, OSHA requirements, and DEA and controlled-substance procedures; Coordinate communication between clients, doctors, and veterinary staff, including notification of emergency cases; Represent the hospital at local events and strengthen relationships throughout the community

Requirements

A compassionate, approachable leader who enjoys helping people grow; Strong communication, organization, and customer service skills; The ability to manage competing priorities in a busy veterinary setting; Confidence in coaching employees, resolving conflicts, and making fair decisions; A proactive mindset and a commitment to high-quality patient and client experiences; Computer proficiency and attention to operational details; Flexibility to adjust hours based on hospital needs

Nice to have

Previous Veterinary Practice Manager or Certified Veterinary Practice Manager experience; At least one year of management experience (preferred), or three or more years of veterinary experience; Familiarity with veterinary terminology, hospital operations, inventory management, and personnel processes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA); Employee Assistance Program; Paid Vacation and Sick Time for ALL Employees; Paid Bereavement Program; Paid Parental Leave Program; Competitive Compensation; Continuing Education Allowance (applies to licensed/registered/certified roles); Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program; Career Development Opportunities; Referral Bonus Program for most positions; Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)