Veterinary Practice Manager

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager's responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Responsibilities

Coordinate and manage all office administration procedures; Order and manage inventory, including controlled drugs and equipment; Coordinate schedules and resolve conflicts among office staff; Train staff and provide on-the-job training; Prepare appraisals and discuss corrective measures to improve performance; Recruit, hire, onboard, and terminate staff as needed; Market the hospital to prospective customers and the veterinary community; Resolve informal employee complaints and maintain employee-management communication; Obtain information from owners, schedule appointments, and relay practitioners' orders; Ensure pet owners' complaints are promptly addressed and resolved; Prepare employee work schedules and manage office staff; Answer telephone calls in a polite and professional manner; Establish inventory control systems and review best prices; Manage and implement hospital policies, including DEA/Controlled Substances and OSHA; Ensure payroll is completed accurately and on time; Establish good relationships with vendors; Promptly notify appropriate veterinary staff of emergency cases; Answer pet owners' questions regarding clinic policies, appointment availability, and treatment costs

Requirements

Strong leadership, communication, and motivation skills; Ability to direct, guide and assist a group of individuals; Ability to work well with all team members and ensure actions support the hospital, the doctors, and the practice philosophy; Compassionate and calm team player; Strong communication skills and ability to multi-task; Highly organized with computer skills; Knowledge of hospital procedures for assembling patient records and recording veterinary practitioners' orders; Knowledge of spelling and meaning of commonly used veterinary terminology; Self-starter with desire to continue advancing knowledge and skillset; Open availability with flexibility to change hours based on hospital's needs

Nice to have

Experienced or Certified Veterinary Practice Manager (CVPM); Minimum of 1-year management experience preferred; 3+ years veterinary experience preferred

Benefits

Comprehensive benefits (health, dental, vision, liability, 401k with matching program, life and supplemental insurance, HSA, FSA); Employee Assistance Program; Paid vacation and sick time for all employees; Paid bereavement program; Paid parental leave program; Competitive compensation with shift differential opportunities; Continuing education allowance (applies to licensed/registered/certified roles); Tuition reimbursement program available to any AVMA Accredited Veterinary Technology Program; Career development opportunities; Referral bonus program for most positions; Additional benefits may be available (e.g., personal pet discounts, holiday pay, uniform allowance, bonuses); Practice Manager bonuses