Workplace Operations Manager

CHAOS Industries is seeking an organized, resourceful and proactive Workplace Operations Manager to own the employee experience of its DC office. The role is the hands-on leader of the DC workplace, running day-to-day office operations, vendors and services, and programs that make the office a place people want to be. The position involves building systems and standards that allow the DC workplace to scale, coordinating across internal teams and external partners, and taking ownership of operational initiatives that improve the workplace.

Responsibilities

Own day-to-day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords; Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities; Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews; Plan and run events and experiences in DC, from team gatherings and all-hands to leadership visits and seasonal programming; Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality; Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly; Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy; Coordinate closely with IT, Security, Finance, People, Legal, and business leaders; Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation; Develop standardized documentation, workflows, and repeatable processes for workplace operations; Gather employee feedback and use it to improve services, spaces, and programs; Help create scalable workplace practices that can support a growing, global organization

Requirements

5–7 years of experience in workplace, office management, facilities, operations, or a related field; Experience managing vendors and service contracts, and owning a budget; Exceptional organizational skills and attention to detail; Strong project management instincts with the ability to juggle multiple priorities simultaneously; A hands-on, no-task-too-small attitude, with the strategic judgment to know which problems deserve a system and which just need doing; Ability to work independently, identify what needs to be done, and move work forward without extensive direction; A service-oriented, hospitality mindset and a genuine interest in the employee experience; Comfortable building structure in ambiguous, fast-paced environments; Excellent written and verbal communication skills across technical and non-technical teams; Comfort learning and administering new operational tools and systems; Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done

Benefits

Medical, dental, and vision benefits 100% paid for by the company; 401k (+ 50% company match up to 6% of pay); FSA; HSA; life insurance; Free daily lunch while working onsite; Fully-stocked kitchen; Unlimited PTO; Casual dress code; Generous pre-IPO stock option grants; Relocation assistance; Annual bonuses (coming soon)